Recently, I wrote about my experience trying to get my BlueChoice Preferred Provider Organization to honor its contract to reimburse me for out-of-network care for depression. Most of the comments I received later fell into the usual categories: faulty logic; big fat meanie; off-topic; starring in personal Lifetime Drama; seeking agent. (OK. No one was seeking an agent.)
Get the new PD toolbar!But one commenter did stand out because his contribution revealed a common misconception about people with health insurance:
The writer unwittingly exposed the biggest shortcoming in the current system: "Between gynecological exams, lab tests, infected retinas and monthly doses of Klonopin and Lamictal, I have probably only spent about $1,500 out of pocket in the past year."
Now what do you suppose the actual cost was for all of those things listed? No doubt, significantly north of $1,500. Quite frankly, people have no clue about the cost of their care, because they bear so little of it themselves and because they rarely seen actual bill broken down line by line. They just expect someone else to pay for it.
Actually, I know exactly the cost of everything I do and take. Or I like to think I do. Here's why.
When I buy my prescriptions, I see that while 30 days of Lamictal costs $323, I only pay $25. When I see a doctor, BlueChoice sends me a statement afterward. In black and white, I can see that my gynecologist charges $375 for an office visit, of which BlueChoice pays him an "allowed" benefit of $75, and I pay a remarkable $15.
Except, what's this "allowed benefit" thing?
On the open market, transactions are pretty simple. Before I get a loaf of bread, the grocery store knows exactly what it paid for the loaf and how many I'm likely to buy. The store has shelved and priced the bread accordingly. BlueChoice and I and every other customer --- we all pay the same $4.35 at the checkout.
But when I see my gynecologist, if I'm still working through my deductible, the bill is $375, of which BlueChoice pays the "allowed benefit" of $75, leaving me with a $300 tab. Once I've met my deductible, the bill is $75. Since I paid BlueChoice $5,000 in premiums to negotiate that rate, I only pay the doc $15. I don't know what I would pay if I were covered by Medicare, or, (gasp) if I didn't have insurance at all.
But why not? I'm the same patient. Doesn't my gynecologist know what that five minutes with the speculum actually cost him? And since it's my tushy in the seat, shouldn't I?
David Goldhill recently wrote in the Atlantic Monthly about what happened when he tried to find the actual cost of a given procedure in the market, using the time-honored tool of picking up the phone and asking. Here's what happened:
Eight years ago, my wife needed an MRI, but we did not have health insurance. I called up several area hospitals, clinics, and doctors' offices -- all within about a one-mile radius -- to find the best price. I was surprised to discover that prices quoted, for an identical service, varied widely, and that the lowest price was $1,200. But what was truly astonishing was that several providers refused to quote any price. Only if I came in and actually ordered the MRI could we discuss price.
Several years later, when we were preparing for the birth of our second child, I requested the total cost of the delivery and related procedures from our hospital. The answer: the hospital discussed price only with uninsured patients. What about my co-pay? They would discuss my potential co-pay only if I were applying for financial assistance.
Goldhill explains this happened because he actually wasn't the customer. The health insurance companies were. And doctors dependent on them for patients literally could not afford to take an interest in the people at the other end of the stethoscope.
"It's astonishingly difficult for consumers to find any health-care information that would enable them to make informed choices -- based not just on price, but on quality of care or the rate of preventable medical errors," Goldhill writes. "So while every city has numerous guidebooks with reviews of schools, restaurants, and spas, the public is frequently deprived of the necessary data to choose hospitals and other providers."
Ironically, since I'm seeking treatment for mental health issues, I'm in the unusual position of truly knowing what my care actually costs. When they're not in the hospital or clinic environment, many psychologists don't accept insurance discounts and, therefore, patients are in a direct negotiation with their providers. I happen to know that where I live the shrink market will bear between $100 and $200 for 50 minutes of a qualified professional's service. This is a cost arrived at by quantifiable factors -- rent, investment in training, cost of living, number of patients seeking treatment. Every patient in a given doctor's office gets quoted the same price. And if they don't like the doctor or the cost, they can go seek the care of a direct competitor.
But if BlueChoice were in the game, that would change. Suddenly, my doctor's rates would transform from what she needs to charge to make a living to what she needs to charge to get a decent rate from all the insurers she uses. It would have little to do with what the market will bear, and everything to do with what revenue streams are available to her.
That's why the argument about "choice" in health care is forever polluted by the middleman of unregulated, insurer-negotiated rates. Goldhill puts it well: "Health insurance is the primary payment mechanism not just for expenses that are unexpected and large, but for nearly all health-care expenses. We've become so used to health insurance that we don't realize how absurd that is. We can't imagine paying for gas with our auto-insurance policy, or for our electric bills with our homeowners insurance." For the history of how we arrived at this bizarre system, Goldhill's entire article is a must-read.
I wouldn't care if health insurance could actually work like auto insurance. After all, auto insurers and consumers both benefit from mandated insurance. Insurers know there will be a given number of fender benders, each costing X amount to fix, in a year. We know that even though it's unlikely we'll have one, it benefits us to bet a small amount to offset the chance that we might. The government tells us all exactly what we must insure and what we can't. Boom. Everyone's happy.
Health insurance only also works for known conditions with a large pool of consumers. (Ladies, enjoy your yearly pap smear.) But who knows the profit margin on a detached retina? An abortion? A broken toe? The market can't tell us, because doctors can't compete with each other to let it settle on a reasonable cost. Instead, they have to get patients through the big insurance bullies and accept whatever BlueChoice says it should cost, hoping they can barrel through enough patients to make a living, while patients have to deal with wildly fluctuating costs and capricious reimbursements.
If I could really know my broken toe would cost $256 to fix, I'd say screw insurance on my toes. If I knew a pregnancy cost $15,000 on average, I'd seek a good rate to make sure I'd be prepared. But insurers have no investment in giving me a good rate. They have no investment in helping doctors provide decent care. They have an investment in keeping our claims squeezed on the patient end and the doctors squeezed on the office end, and since Congress can't seem to come to an agreement on how we can administer the transaction any other way, we're all choking to death.
But, as I wrote in my earlier post, I went ahead and treated myself like a car. Knowing my health history, the amount of care I would need, and being in the rare position of knowing exactly what that care cost, I invested in what Republicans kindly call "the market," using "choice." I made sure I had a job so I couldn't be rejected for a preexisting condition. I paid more for a PPO so I wouldn't be limited to the sparsely populated pool of in-network psychologists. I received a diagnosis and course of treatment from my provider, and I submitted the claim in a timely manner.
BlueChoice, you bet my brain wouldn't get in a fender-bender. I bet it might. You lost, you sneaky deadbeats. Now pay up.
In an interview before Super Bowl XLIV on Sunday, President Obama said he plans to convene a televised bipartisan summit to decide on a way forward for health care reform, the New York Times reports ....
At a town hall meeting in Ohio Friday, President Obama focused on economic recovery and job growth, while vowing to continue to fight for health care reform.
The president defended his proposal to...
House and Senate negotiators have agreed on significant changes to the tax on high-dollar insurance plans in the health care bill, Richard Trumka, the president of the AFL-CIO, announced Thursday....
Don't start a follow up to an article you wrote by trashing those who took the time to read and comment on the initial one. You're not on anyone's "must read" list at this point.
RATE THIS COMMENT: (-1)
I love evan
7:25AM Sep 16th 2009
Regarding this info: "But when I go see my gyno, if I'm still working through my deductible, I'm $375. Once I'm covered again, I'm $75. Since I paid BlueChoice $5,000 in premiums to negotiate that rate, I only pay the doc $15. I don't know what I would pay if I were covered by Medicare, or by Aetna, or (Gasp) without any insurance at all."
Please double check whether you actually paid $375. Most Blue Cross plans give the customer the negotiated ($75) rate when they are paying from the deductible. I am not sure any Blue Cross plans would allow the Doctor to collect the full $375 from a patient. The only people who are billed the full $375 are the (gasp) uninsured and those for whom the doctor is not in contract with the insurer.
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Crandall
9:00PM Sep 17th 2009
"I made sure I had a job"...that is easier said than done these days...
I am working and I am covered but I have friends and neighbors who are in a position they never saw coming...unemployment. Some are republicans and some are democrats...company closures and layoffs affects everyone no matter what party.
Pass the healthcare reform bill....americans need it.
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Ruby
10:51AM Sep 19th 2009
The Republicans and Democrats in Congress will never write a Health Care Reform Bill that actually benefits the American people. Any bill they write will only benefit the Medical-Industrial Complex. The Republicans and the Democrats in Congress are only looking out for themselves and their big business campaign contributors. Their only goal is staying in power, not helping the poor and definitely not helping you and me.
Ruby - Independent
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urualkonase
9:09PM Sep 17th 2009
Current Health Insurance is a Biblical Harlot riding on Americans. They (Harlot and Republicans) descriminate sick , poor and old. And you have to buy Afflac too!! But when you get sick They-Harlot supported by Republicans cancel Insurance and Americans 1.6 Million per year getting bankrupted!. So now is a time for Insurance for all Americans! let us stop monopoly of Harlot and Rpublicans support of it.
God bless Obama and all Americans!!!!!!
Republicans are more conservative until conception, but after that Democrats getting all responsibilities for the rest of the life of new conception (person), so in conclusion -in Gods eye Democrats are far more conservative than Harlot-Republicans!!
Preachers confuse Americans and deliver them to Republicans in the form of votes, and they get kick-back in the form of "Base Faith Initiative" and this is their Conservatism!!!!
for us working Americans Republicans deliver "radioactive shafts" - mortgages, credit cards and Harlot Insurance.
All racists, biggots, masons, kkk they are the product of Republican Party, and they can't swallow that Black American was elected as president.!!! so they do protest!!! momento more!
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R. C. Jackman
10:06PM Sep 18th 2009
"Insurers have no investment in giving me a good rate." It would help if the insurance companies had more competition. We should allow interstate competition. However, we don't want the so-called "public option", which would drive out all competition.